Sun Valley Alpaca Co. offers a comprehensive warranty to ensure customer satisfaction with our alpaca products. Here are the key details of our warranty policy:
30-Day Money-Back Guarantee:
This item is non-returnable due to it being a Health or Personal Care product.
However, in the unlikely event that a damaged, defective, or incorrect item is delivered to you, we will provide a full refund or a free replacement, as applicable. We may contact you to ascertain the damage or defect in the product before issuing refund/replacement.
Each Sun Valley Alpaca Co. product is meticulously handcrafted by skilled artisans and undergoes rigorous quality control before shipping. This ensures that you receive a defect-free item that meets our high standards.
Product Characteristics:
Due to the artisanal nature of our alpaca products and the handmade nature of our items, minor variations in appearance may occur. These unique characteristics are not considered defects but rather enhance the individuality of each item.
Defect Claims:
If you discover any defects upon receiving your item, please get in touch with us immediately. We conduct thorough inspections before shipping, but in the rare event that an issue arises, claims regarding defects must be made within 7 days of receipt. After 7 days, claims will not be honored due to the susceptibility of items to snagging or tearing.
*Restocking fees may apply, for complete details please see our Return Policy page.
