Store Policies

Free USA Shipping on orders >$99.00

Free shipping is for ALL PRODUCTS that are to be shipped within the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.

We are happy to provide Free Shipping where applicable to one address. Subsequent address will be charged $7.95 per address for shipments over and above one address even if no cost is shown on your order confirmation. We will amend your order with the shipping fees and contact you for payment. We do not keep credit card numbers on file and no charge will be assessed without consent. Shipping and tracking numbers will be provided following payment for additional delivery addresses.

Order Shipment Protection with ROUTE route-logo-text-side-by-side.jpg

Sun Valley Alpaca Co. is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

We have checked ROUTE for you, to protect your shipment, however if you don't wish to use the ROUTE service, simply uncheck it in your shopping cart. Unfortunately we can not credit this service once your order has been placed. Please reach out to us before completing your order should you have any questions or concerns. 

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

What is Route?

Route is a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:


Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Need more info? Please see a complete explanation of ROUTE services online at ROUTE.


Sun Valley Alpaca Co products are packaged and shipped from Pennsylvania and we make every effort to ensure your order is packaged securely and shipped promptly.

Our packages are sent Monday - Friday via UPS. Orders typically ship the same day if received by 1 pm Eastern Time, but may ship in as many as 2-3 days. Standard delivery is made via USPS or UPS and normally takes 5-7 business days.

We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be special ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable. Sale items are also non returnable and are final sale. (These are items listed under SALE, and does not pertain to online promotions or purchases made with a discount code.)

All items shipped to a CA address are subject to a 8.975% sales tax.

All shipping address must be to a physical address. We cannot ship via UPS to a PO Box. For orders showing a PO BOX “ship to” address your order will ship via USPS and may incur delays.

Please consider adding ROUTE to your order. This service gives you complete transparency as to where your order is and when it will arrive. Missing packages can be claimed by you through ROUTE. Sun Valley Alpaca Co. makes every attempt to get your items to you without issue however once it leaves our warehouse we can not be responsible for problems that may occur. By purchasing Route Assurance you are protected. Sun Valley Alpaca Co will provide any information you may need to assist with a claim, however we do not file claims for missing packages. By not purchasing ROUTE you are self insuring your delivery.

Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time you shipment arrives, please follow our RETURN POLICY steps.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.

This shipping policy pertains to customers located in the United States and Canada only.

Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day) at your expense. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 a.m. PST or your order may not be processed until the following business day.

Expedited Orders must be made before 12:00 a.m. EST on non-holiday business days to guarantee that your order is processed same day. Holiday orders from Nov 15-Dec 20 may experience longer shipment processing times based on volume of orders received and will not ship same day. Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States. 

Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the US border. Due to the requirements of customs, returns from countries other than the US can not be made.

Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the US.

For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.  

Express Shipping from Dec 14th –through Dec 24th -USPS, Fed Ex & UPS do not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Sun Valley Alpaca Co. or its parent Inca Brands, as we make every effort to ship timely for holidays.

While Sun Valley Alpaca Co. works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including:  your location, weather, the carrier, holidays, and other unforeseen events or pandemics that may delay shipping time. Sun Valley Alpaca Co or their parent company Inca Brands, Inc. will not be liable for any delays by these carriers at any time.

Refunds for shipping, due to missed delivery dates or weather will not be issued.


Return Policy

US Customers may return new, unworn items at their own expense within 30 days of delivery for a full refund of the purchase price. (International orders cannot be returned at this time) Worn products, will not be applicable for return.

Please contact us immediately if there is a defect with your product.

Shipping return costs will be refunded only if the return is a result of merchant error.

We do offer an extended holiday return period. Items purchased between November 15th through December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.

Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize UPS delivery receipts as date of delivery. 

Credits will be made to the originating form of payment only.

Gift recipients will be provided with a store credit.

Requesting a Return - Account Holder:

         Sign in to your account using your email and password.

         Click "Completed Orders" page

         Click "Return Items" link for the order you'd like to return items from

         Complete & submit the New Return Request from

You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.

Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.

Request a Return - Guest Checkout:

         Access the account by clicking here

         Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of weather or not an account was created)

Select Forgot your password? (An email will be sent to the email address used to create a password, and thus gain access to the order history. No credit or credit card information can be accessed via this method.

Please follow steps provided for “REQUESTING A RETURN” above.


         Contact us by E-Mail 

          Please include your order number, the item(s) you wish to return & the reason for your return in your email.

We apologize, but return requests without this necessary information will be declined.

Here are some simple steps to a successful return:

1)    Items should be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent.  While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.

2)    Please return your item(s) in a sound manner. Please use proper protection to insure your product is not damaged in transit.

3)    Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without out the RMA number may not be received.

4)    Please allow up to 7 days transit time for your item(s) to be received at our warehouse.

5)    Products returned must be received within 30 days of delivery. We utilize UPS delivery receipts as date of delivery.

Once your return request has been submitted, we will send you a detailed return message (within the next business day) with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.

Once your items are received, and reviewed, you will receive an email notifying you of your return status. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 3-5 day timeframe is reflective of their procedures.

 Please note:

  • Shipping return costs will be refunded only if the return is a result of merchant error.
  • Restocking charges- any order returned that was sent via Free Shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned. This amount will be deducted from your credit or store credit.
  • Gift boxes/wrapping are not eligible for credit once received by the recipient.
  • Refunds will not be given after 30 days.
  • Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.
  • Extended holiday return period - Items purchased between November 15th through December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.
  • Credits will be made to the originating form of payment only. Refunds may reflect discounts used at time of purchase. Sale items are non-returnable.
  • Gift recipients will be provided with a store credit.


Address Change

Please double check both billing and ship to addresses prior to check out. We ship to the address exactly as provided which will show on your order confirmation. We are happy to make changes to your shipping or billing address PRIOR to shipping. Once items have shipped a $15.00 change of address fee will apply. This fee covers the cost passed onto us by our shipping providers. Changes will be made following payment for change of address. 

Gift Boxing/Wrapping and Cards

Please note that Gift Boxing /Gift Wrapping is available on selected items for a fee per item. Please contact us directly if you would like your items boxed or wrapped together. Boxing/Wrapping charges are added to the price of the product, but are not eligible for refund should your order be returned. 

A gift card is also available. Please be as specific as possible to insure we represent your wishes clearly. Please specify any requirements, such as Birthday, New Baby, or Holiday in the comments or card section.

Credit Cards Accepted

Please note that we accept American Express, Discover, MasterCard, Visa & PayPal.

Order Cancellation Policies

Orders can be canceled within 30 minutes of your order. Orders are verified by our merchant processing service. After 30 minutes we are unable to stop this verification. If you would like to cancel an order, please contact us: E-Mail 


We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.

DO NOT REMOVE THIS TAGAll sweaters are sent with a hang tag, IAA tag, fiber swatch and a "do not remove this tag". By removing the tags you are agreeing that you want the item(s). If you are not certain, do not remove them. They are located in an area where you can still try on the item without removing them. We take this very seriously and will not, under any circumstances, take back items with the tags removed.  This is a common practice among clothing companies to insure the quality of the item you are receiving and insuring that it has not been worn or used in any fashion prior to your enjoyment of the item.

Store Privacy Policies

This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason. No account information is every shared, sold, or used outside of Sun Valley Alpaca Co., whose parent company is Inca Fashions / Inca Brands.

Design Rights / Photographs

Inca Brands, Inc is the parent company of Warrior Alpaca Socks, Alpaca Golf Sweaters, Inca Fashions, Erlum and Alpaca Home. All designs, text, photographs and imagery are proprietary of Inca Brands, and subject to intellectual property rights. Infringement on these rights will not be tolerated. 

Due to the our design rights, if used in any type of production (film, theater, photography, etc.) a licensing fee and/or a restocking fee for returns will apply. 

Our items are not available for photographic reproduction without express written content, nor are they available for use and return. 

Please contact us at Inca Brands for production inquires.

Email Promotions & Marketing

When you make a purchase on you will be automatically added to receive our periodic email promotions. We do not share your email address or contact information with any third parties or affiliates. Every email we send includes our full name, address and contact information so you can ensure that we are reputable company. 

If at any time, you wish to unsubscribe from our email list, you can do so here: Unsubscribe from our newsletter

Veterans and Military Purchase Program - Sun Valley Alpaca Co. appreciates our Veterans!

In honor of your service, get special savings on Sun Valley Alpaca Co. products and accessories.

A 10% discount is available to current and Veteran members of the US Military, National Guard and Reserve. Immediate family members who reside in the same household are also eligible after verifying their military affiliation. Please contact us with your military ID* and we will be happy to provide you a discount code.

Contact us

We are an ecommerce website and prefer to correspond via E-Mail. If you must reach us by phone, please email and we will provide you with a phone number, or provide us yours and we will ring you back as soon as possible. This policy is to minimize calls by parties unrelated who prohibit our ability to work due to unsolicited calls. We apologize if this is inconvenient for you, however we have found that this keeps us focused on our customers, their needs and our products. Please note our phones are located at our main headquarters servicing all Inca Fashions / Inca Brand companies.

Our website features the latest technology in inventory control and shows all available merchandise. If an item is not available online, it is out of stock.