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Shipping Terms

Free USA Shipping on orders >$99.00

Free shipping is for ALL PRODUCTS that are to be shipped within the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or Alaska and Hawaii.

We are happy to provide Free Shipping where applicable to one address. Subsequent address will be charged $7.95 per address for shipments over and above one address even if no cost is shown on your order confirmation. We will amend your order with the shipping fees and contact you for payment. We do not keep credit card numbers on file and no charge will be assessed without consent. Shipping and tracking numbers will be provided following payment for additional delivery addresses. 

Shipping Terms

Order Shipment Protection with ROUTE route-logo-text-side-by-side.jpg

 

Sun Valley Alpaca Co. is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

What is Route?

Route is a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Need more info? Please see a complete explanation of ROUTE services online at ROUTE.

Shipping

Most of Sun Valley Alpaca Co products are packaged and shipped from California, however sometimes we will utilize a secondary warehouse. We make every effort to ensure your order is packaged securely and shipped promptly.

Our packages are sent Monday - Friday via UPS. Orders typically ship the same day if received by 1 pm Pacific Time, but may ship in as many as 2-3 days. Standard delivery is made via UPS and normally takes 5-7 business days.

We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be special ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable. Sale items are also non returnable and are final sale. (These are items listed under SALE, and does not pertain to online promotions or purchases made with a discount code.) 

All items shipped to a CA address are subject to a 8.975% sales tax. 

All shipping address must be to a physical address. We cannot ship via UPS to a PO Box. For orders showing a PO BOX “ship to” address your order will ship via USPS and may incur delays.

Please consider adding ROUTE to your order. This service gives you complete transparency as to where your order is and when it will arrive.Route is very affordable, often under a dollar, but with large shipments may be a bit more. Missing packages can be claimed by you through ROUTE. Sun Valley Alpaca Co. makes every attempt to get your items to you without issue however once it leaves our warehouse we can not be responsible for problems that may occur. By purchasing Route Assurance you are protected. Sun Valley Alpaca Co will provide any information you may need to assist with a claim, however we do not file claims for missing packages. By not purchasing ROUTE you are self insuring your delivery.

Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time you shipment arrives, please follow our RETURN POLICY steps.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address. Addresses used are directly input during your check out and flow through to shipping automatically. Please review your order prior to submission as well as your order confirmation which will show the exact address for delivery. We may contact you if we receive an undeliverable flag or an address verification request from our carriers.

This shipping policy pertains to customers located in the United States and Canada only.

Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day) at your expense. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 a.m. PST or your order may not be processed until the following business day.

Expedited Orders must be made before 12:00 a.m. PST on non-holiday business days to guarantee that your order is processed same day.  Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States. 

Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the US border. Due to the requirements of customs, returns from countries other than the US can not be made.

Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the US.

For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.  

Express Shipping from Dec 15th –through Dec 24th -USPS, Fed Ex or UPS does not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Sun Valley Alpaca Co. or its parent Inca Brands, as we make every effort to ship timely for holidays.

While Sun Valley Alpaca Co. works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including:  your location, weather, the carrier, holidays, and other unforeseen events or pandemics that may delay shipping time.

Refunds for shipping, due to missed delivery dates or weather will not be issued.