Free USA Shipping on orders >$99.00
Free shipping is for ALL PRODUCTS that are to be shipped within the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.
Sun Valley Alpaca Co products are packaged and shipped from California and we make every effort to ensure your order is packaged securely and shipped promptly.
Our packages are sent Monday - Friday via UPS. Orders typically ship the same day if received by 1 pm Pacific Time, but may ship in as many as 2-3 days. Standard delivery is made via UPS and normally takes 5-7 business days.
We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be special ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable. Sale items are also non returnable and are final sale. (These are items listed under SALE, and does not pertain to online promotions or purchases made with a discount code.)
All items shipped to a CA address are subject to a 8.975% sales tax.
All shipping address must be to a physical address. We cannot ship via UPS to a PO Box. For orders showing a PO BOX “ship to” address your order will ship via USPS and may incur delays.
Please notify us within 14 days from your order date if you do not receive your package.
Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time you shipment arrives, please follow our RETURN POLICY steps.
Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.
This shipping policy pertains to customers located in the United States and Canada only.
Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day) at your expense. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 a.m. PST or your order may not be processed until the following business day.
Expedited Orders must be made before 12:00 a.m. PST on non-holiday business days to guarantee that your order is processed same day. Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States.
Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the US border. Due to the requirements of customs, returns from countries other than the US can not be made.
Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the US.
For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
Express Shipping from Dec 15th –through Dec 24th -USPS, Fed Ex or UPS does not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Sun Valley Alpaca Co. or it’s parent Inca Brands, as we make every effort to ship timely for holidays.
While Sun Valley Alpaca Co. works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including: your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.
Refunds for shipping, due to missed delivery dates or weather will not be issued.