Returns & Exchanges
Easy Return Policies:
Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a refund within the appropriate time frame (30 Days). This applies to orders made and shipped within the US.
We offer easy returns through our online website, via creating an account at checkout. Please be sure to create your account for ease of use. Please find detailed information below on how to proceed to make a Return Request.
Restocking charges may apply to orders returned that were shipped via free shipping. Restocking is subject to a 15% or $25.00, (whatever is less) restocking fee if returned.
Final sale items found on our SALE page are not returnable or exchangeable as they are offered at a discount for final sale only.
Due to the requirements of customs, returns from countries other than the US can not be made.
US Customers may return new, unworn, unwashed, and otherwise unaltered items with original tags still attached within 30 days of delivery for a refund of the purchase price. We reserve the right to deny returns that do not meet our return policy requirements, or situations that are reasonably determined to be fraudulent.
(International orders cannot be returned at this time.)
Refunds and replacements will not be processed until we have physically received the returned product.
In the event that you have received a defective or otherwise damaged product please notify our customer service team who will gladly assist you.
Shipping return costs will be refunded only if the return is a result of merchant error. ROUTE shipping insurance, if selected will not be refunded as it is a discretionary add-on service which is completed with the delivery of your shipment to your requested delivery address.
We do offer an extended holiday return period. Items purchased between November 15th through December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.
Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize delivery receipts as date of delivery.
Refunds will be issued based on original method of payment. Credits will be made to the originating form of payment only. Failure to submit a return request online will result in the item(s) being rejected resulting in a store credit only.
Gift cards cannot be returned or redeemed for cash, and will be provided with a store credit.
We cannot accept any returns for purchases made at stores selling Inca Brands, Inc., merchandise, or any label owned by Inca Brands, Inc. The product must be returned to the store it was purchased from.
Pre-paid return shipping labels are provided at customer’s request. After submitting your Return Request, contact our customer service team and request a pre-paid return shipping label. The return shipping fee will be deducted from your refund to use this label (if you use your own return carrier, you are responsible for the return shipping costs).
Requesting a Return - Account Holder:
- Sign in to your account using your email and password.
- Click "Completed Orders" page
- Click "Return Items" link for the order you'd like to return items from
- Complete & submit the New Return Request from
You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.
Request a Return - Guest Checkout:
- Access the account by clicking here
- Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of whether or not an account was created)
- Select Forgot your password? (An email will be sent to the email address used to create a password, and thus gain access to the order history. No credit or credit card information can be accessed via this method.
Please follow steps provided for “REQUESTING A RETURN” above.
If you're unable to access your account with the above steps, contact us by E-Mail.
Please include your order number, the item(s) you wish to return & the reason for your return in your email. We apologize, but return requests without this necessary information will be declined.
Here are some simple steps to a successful return:
1) Items should be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent. While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.
2) Please return your item(s) in a sound manner. Please use proper protection to ensure your product is not damaged in transit.
3) Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without out the RMA number may not be received, or may be returned.
4) Please allow up to 7 days transit time for your item(s) to be received at our warehouse.
5) Products returned must be received within 30 days of delivery. We utilize UPS/USPS delivery receipts as date of delivery.
We will send you a detailed return message (within the next business day) after receiving your return request with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 3-5 day timeframe is reflective of their procedures.
- Shipping return costs will be refunded only if the return is a result of merchant error.
- ROUTE shipping insurance, if selected will not be refunded as it is a discretionary add-on service which is completed with the delivery of your shipment to your requested delivery address.
- Restocking charges - any order returned that was sent via Free Shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned. This amount will be deducted from your credit or store credit.
- No returns or exchanges of final sale items will be offered.
- Gift boxes/wrapping are not eligible for credit once received by the recipient.
- Refunds will not be given after 30 days.
- Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.
- Extended holiday return period - Items purchased between November 15th and December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.
- Credits will be made to the originating form of payment only. Refunds may reflect discounts used at time of purchase. Sale items are non-returnable.
- Gift recipients will be provided with a store credit.
If you wish to exchange an item, we suggest you complete your return request, and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.
Please feel free to mention that your item is an exchange in the comments section of either the Return Request, or the Order Comments section of your new order.