Returns & Exchanges
Easy Return Policies
Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a refund within the appropriate time frame (30 Days).
We offer easy returns via our online website via the account that is created at check out. Please be sure to create your account for ease of use, to be alerted of promotions and special offers too! Please find detailed information below on how to proceed making a Return Request.
Restocking charges Any order returned that was sent via Free shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned.
Final sale items found on our SALE page are not returnable or exchangeable as they are offered at a discount for final sale only.
US Customers may return new, unworn items at their own expense within 30 days of delivery for a full refund of the purchase price. (International orders cannot be returned at this time)
Please contact us immediately if there is a defect with your product.
Shipping return costs will be refunded only if the return is a result of merchant error.
We do offer an extended holiday return period. Items purchased between Thanksgiving and December 15th, will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.
Products returned must be received within 30 days of delivery (or by January 15th of following year for holiday returns) and we utilize UPS delivery receipts as date of delivery.
Credits will be made to the originating form of payment only.
Gift recipients will be provided with a store credit.
Requesting a Return - Account Holder:
Sign in to your account using your email and password.
Click "Completed Orders" page
Click "Return Items" link for the order you'd like to return items from
Complete & submit the New Return Request from
You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction.
Request a Return - Guest Checkout:
Access the account by clicking here
Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of whether or not an account was created)
Select Forgot your password? (An email will be sent to the email address used to create a password, and thus gain access to the order history. No credit or credit card information can be accessed via this method.
Please follow steps provided for “REQUESTING A RETURN” above.
Contact us by E-Mail
Please include your order number, the item(s) you wish to return & the reason for your return in your email.
We apologize, but return requests without this necessary information will be declined.
Here are some simple steps to a successful return:
1) Items should be returned, unworn/unused in their original product packaging, with all HANGTAGS ATTACHED as sent. While this product may not fit your needs, please be conscience of others, who may wish to purchase this item and send it back neatly.
2) Please return your item(s) in a sound manner. Please use proper protection to ensure your product is not damaged in transit.
3) Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without out the RMA number may not be received, or may be returned.
4) Please allow up to 7 days transit time for your item(s) to be received at our warehouse.
5) Products returned must be received within 30 days of delivery. We utilize UPS/USPS delivery receipts as date of delivery.
We will send you a detailed return message (within the next business day) after receiving your return request with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received, and reviewed, you will receive an email notifying you of the completed transaction. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some institutions do not immediately credit card holders accounts. This 3-5 day timeframe is reflective of their procedures.
- Shipping return costs will be refunded only if the return is a result of merchant error.
- Restocking charges - any order returned that was sent via Free Shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned. This amount will be deducted from your credit or store credit.
- No returns or exchanges of final sale items will be offered.
- Gift boxes/wrapping are not eligible for credit once received by the recipient.
- Refunds will not be given after 30 days.
- Refunds will not be issued for items returned damaged by the recipient, returned unsalable, rolled up instead of neatly folded, out of their plastic bags or with hang tags removed, for any reason.
- Extended holiday return period - Items purchased between Thanksgiving and December 15th will have an extended return until January 15th of the following year, to accommodate holiday gift giving. All other order dates are subject to our standard 30-day policy.
- Credits will be made to the originating form of payment only. Refunds may reflect discounts used at time of purchase. Sale items are non-returnable.
- Gift recipients will be provided with a store credit.
If you wish to exchange an item, we suggest you complete your return request, and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.
Please feel free to mention that your item is an exchange in the comments section of either the Return Request, or the Order Comments section of your new order.