Our Policies
General Policies
By purchasing products from Inca Fashions you agree to the following terms and conditions:
We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be Special Ordered, we will notify the shopper to see if the shopper is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable.
Orders shipped to countries other than the USA will be shipped United States Postal Service Priority, or equal regardless of the method chosen and billed for actual shipping charges, plus the additional shipping fee to cover customs paperwork. Longer shipping times may apply.
Any and all customs charges are the responsibility of the buyer and any charges of duty, customs, brokerage or other fees associated with an international order shall be charged separately, by the shipping company. If we are notified by the shipping company of a failure to pay duty and customs fees by the purchaser, and are charged back for the fees, please be aware that it shall result in a charge of your credit card for the full amount due, plus an additional $25.00. This is a non refundable charge. Receipt and supporting paperwork will be provided. This applies to duties and custom fees on all goods imported to another country, regardless of return.
For more information on Canadian and other International orders please visit: Ask.com
Shipping methods listed are for the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii.
Express Shipping from Dec 15th - Dec 24th is not guaranteed by Fed Ex or UPS. Delivery failure will not be the responsibility of Inca Fashions should they not deliver in the time specified. Refunds for shipping, due to missed delivery dates or weather will not be issued. Any issue with shipping should be addressed with the carrier.
Restocking charges Any order returned that was sent via Free shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned.
If sending payment by mail, please send payment to the following address:
Inca Fashions
Accounts Receivable
339 W. Browning Ave. Fresno CA 93704
Phone: 510-868-9337 ~ Fax 510-225-1341
Toll Free: 877-402-5992
All items shipped to a CA address are subject to a 8.975% sales tax. All items shipped to a PA address are subject to a 7% sales tax.
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: |
UPS Ground 5-7 days |
Express: |
UPS 3-Day Express |
Overnite: |
UPS Overnight |
Shipping Charges |
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» For shipments to Alaska, Hawaii and Puerto Rico an additional $20.00 freight surcharge per order will be added to the above charges. |
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» Additional freight charges for shipment outside of the United States: |
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» An additional $ 55.00 freight charge per order will be added for shipment to countries not shown above. |
Gift Boxing/Wrapping and Cards
Please note that Gift Boxing/Gift Wrapping is available on selected
items for a charge $5.00 per item.
One Gift Card is available per order for a charge of $2.
Taxes
We collect state sales tax when the shipping address is in one of the following states:
State |
Rate | |
|---|---|---|
CA |
8.975% |
Sales tax will be charged to all California residents and on all orders with a shipping address within the state of CA. Tax is charged on all items with the following exceptions: none
Minimum Order Amount
Please note that we have a $19.99 minimum order requirement.
Credit Cards Accepted
Please note that we accept Discover, Mastercard, Visa.
Order Cancellation Policies
Orders can be canceled within 24 hours.
If you would like to cancel an
order, please contact us:
Phone: 510-868-9337 ~ Fax 510-225-1341
Toll Free: 877-402-5992
E-Mail: info@incafashions.com Please mark CANCEL in the RE: line.
Warranties
We are so confident in our products that if for any reason, you don't like an item, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.
Return Policies
Our 100% Satisfaction Guarantee If you are unsatisfied with your purchase for any reason you can return it for a full refund within the appropriate time frame (28 Days).
Merchandise, with original tags attached, in the original packaging can be returned for a *Full Refund of its purchase price, shipping is the responsibility of the buyer. Clothing must be UNWORN and accompanied by our Return Form that is included with order.
Items returned within 28 days of receipt will be given a full refund via manor of payment. Items may be returned for exchange or a credit slip issued thereafter. No exchanges will be accepted after 90 Days.
There are no returns of sale items or special orders.
If you would like to make a return or exchange, please contact us:
Phone: 510-868-9337 ~ Fax 510-225-1341
Toll Free: 877-402-5992
E-Mail: info@incafashions.com
All Credits will be issued on the last day of each month.
*Refund will be issued on the value of the item purchased with tax, if applicable. Shipping fees will not be credited.
HOLIDAY PURCHASES with sales receipts dated from November 20, 2009 through December 24, 2009 will have a return period valid until Jan 20, 2010 or an exchange may be requested. All above requirements apply.
No holiday exchanges will be accepted after March 21, 2009.
Restocking charges Any order returned that was sent via Free shipping is subject to a 15% or $25.00, (whatever is less) restocking fee, if returned.
Store Privacy Policies
This is a safe store. No e-mail addresses or customer information is provided to any persons not affiliated with this site, other companies, or enterprises, for any reason.
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Design Rights Purchase of garments or other items created by Inca Fashions vendors and or end customers, or sold to vendors and or end customers, does not in any way constitute a sale of the copyright and design rights, which shall in perpetuity, be retained by Inca Fashions and its owners. Copyright and design right infringements shall be prosecuted. Copyrights include but are not limited to: logo; whole or in part, Inca Fashions Font, sweater designs, and may or may not be specified. |
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